Preventive Maintenance Service shall cover the maintenance of the system by remedying any application or custom business logic software Incidents detected by IDEAL Software Solutions SA. This shall be done by providing corrections and patches of the software in which Incidents shall have been remedied and/or to which technical improvements shall have been made, without additions of functionality or features.
Preventive Maintenance Service shall also cover System audits (health-check) which shall be performed by IDEAL Software Solutions SA with the participation of Customer. Such audits will be performed annually and will focus on the following areas:
- Ensure the uninterrupted operation of the System – service performance and service quality (accessibility & retain ability performance)
- System Configuration for optimum operational performance
- Performance-monitoring mechanisms
The above System Audits do not intervene in the system operation, therefore do not require the provision of a system maintenance interval.