In 2024, IDEAL Software Solutions, member of IDEAL Holdings, continued expansion by delivering high-impact projects across five countries, including Greece. Once again, major enterprises placed their trust in IDEAL Software Solutions as their top CCM Software partner, with:

• 3 out of 4 banks
• 2 out of 3 telecommunication companies
• 4 out of 7 utility providers

selecting our platform to support and accelerate their digital transformation journeys.

Cloud, SaaS & On-Premises

As part of our ongoing innovation, Solutions further enriched its cloud-based service offering, introducing and enhancing the Platform-as-a-Service (PaaS) model, alongside the existing On-Premises (since 2003) and Software-as-a-Service (since 2021) delivery options.

Whether it’s on-prem, PaaS, or SaaS, we provide the flexibility and performance our partners need to scale securely and efficiently.

🔐 Backed by ISO-certified excellence
📈 Powered by a team of skilled university and postgraduate professionals
💡 Designed for the future of digital transformation

In 2024, 70% of our installations were on-premises, while 30% were delivered through cloud platforms, showing a balanced and adaptive approach.

Installations

IDEAL Software Solutions’ database storage mechanism delivers up to 90% savings in storage requirements compared to traditional PDF archiving used in other CCM solutions.

Our software suite enables:

• Operational cost savings of up to 90%
• Personalized, omnichannel customer communication
• Efficient management of high document volumes
• Seamless integration with enterprise systems (CRM, billing, BRM, BPM, etc.)
• Environmentally conscious digital transformation

Solutions Portfolio: Expanded

IDEAL Software Solutions portfolio welcomed two powerful additions in 2024:

• omniBILL: A Personal Financial Management (PFM) application and online service that acts as a unified hub for all Service Providers, enabling retail consumers to manage their respective electronic accounts, centrally in one location with one login.
• CTI (Cyber Threat Intelligence) Portal: An innovative platform that combines Threat Intelligence and Risk Monitoring to provide businesses with comprehensive protection against cyber threats.

Performance, Reach & Results

• 262M ccm documents imported
• 25M emails created and delivered via PostmatiX SaaS
• 1.100+ personalization campaigns via SegmatiX
• 17.000+ development hours invested in customer success
• 99,999% platform availability, enterprise reliability

Team, Equality & Expertise

Our team reflects our values of inclusion, balance, and excellence:

• 50% women | 50% men
• Education levels:
  • University: 75%
  • Applied Science: 10%
  • Master’s: 10%
  • PhD: 5%

Certifications & Commitments

In 2024, IDEAL Software Solutions obtained the ISO 14001 certification, bringing the total number of certifications to five and further strengthening our commitment to quality, security, and sustainability.

Community & Visibility

• +14%+ increase in digital channel followers
• 4 sponsorships at major industry events

Explore our 2024 infographic and discover how we help businesses shape a smarter, more connected digital future.

View the Infographic: